Ophra Studio – Frequently Asked Questions (FAQ)
Discover Ophra Studio’s FAQ – answers about 925 sterling silver jewelry, hypoallergenic pieces, sizing, care, shipping, returns, and gift options.
About Ophra Studio
Q: What is Ophra Studio?
Ophra Studio is a niche jewellery brand that celebrates individuality and self-love. We design unique pieces crafted mainly from 925 sterling silver and 18k gold-plated silver, blending modern aesthetics with timeless elegance.
Every piece you wear helps a girl rise. We donate 8% of every order to Girl Up, empowering the next generation of women. Look good. Do good. Feel deeply connected.
Materials & Quality
Q: What materials are your products made of? Are they authentic?
- Most of our jewellery is made of 925 sterling silver (S925), internationally recognized as the standard for high-quality silver.
- Some designs are finished with 18k gold plating over sterling silver.
- We also use natural gemstones, pearls, shell, or high-quality cubic zirconia, depending on the design.
- Every sterling silver piece is stamped with a “925” mark to certify authenticity.
Q: Will gold-plated jewellery tarnish or fade?
Yes, gold plating can gradually wear off with frequent use, exposure to water, sweat, or chemicals. With proper care—removing before showering, swimming, or exercising, and storing in a dry place—your jewellery will stay beautiful much longer.
Q: Is your jewellery hypoallergenic and safe for sensitive skin?
Yes, Ophra Studio jewellery is hypoallergenic and nickel-free, making it suitable for sensitive skin. However, individuals with extreme metal allergies should always double-check product materials listed on each page or contact our support team before purchase.
Q: What’s the difference between ear cuff and earrings?
We use the term ear cuff for pieces that don’t require pierced ears (clip-on styles). Earrings typically require ear piercings. Each product page clearly states the style type.
Sizing & Fit
Q: How do I find my ring size?
- Use a soft string or strip of paper to measure the circumference of your finger in millimeters, or measure the inner diameter of a ring you already wear. Compare with our size chart.
Wider bands usually require going half to one size larger for comfort.
Q: How do adjustable rings work?
Our adjustable rings can be gently resized:
- To make larger: carefully pull the band open slightly at the ring’s gap.
- To make smaller: gently press the sides inward.
⚠️ Avoid bending too frequently or with force, as this can weaken the silver.
Q: How do I choose necklace or bracelet length?
Each product page lists the chain length (e.g., 30 + 4cm extender”).
Care & Maintenance
Q: Will sterling silver tarnish? How should I clean it?
Yes, sterling silver naturally oxidizes over time, which may cause it to darken. This is normal and can be easily restored. Tips:
- Store jewellery in a sealed bag or jewellery box when not in use.
- Avoid direct contact with perfumes, lotions, or chlorinated water.
- Use a silver polishing cloth for mild tarnish.
- For heavier tarnish, gently wash with mild soap and water, dry with a soft cloth, or use a silver-specific cleaning solution.
Q: How should I care for 18k gold-plated pieces?
- Avoid wearing during showers, swimming, or workouts.
- Keep away from chemicals and perfumes.
- Store separately to prevent scratches.
Orders & Payments
Q: What payment methods do you accept? Is checkout secure?
We accept major credit/debit cards, PayPal, and other secure payment gateways depending on your region. All transactions are encrypted and 100% secure.
Q: Can I change or cancel my order?
Yes, as long as your order hasn’t been shipped. Please contact our customer service immediately. Once your order has been dispatched, cancellations are no longer possible, but you may request a return (see Return Policy).
Shipping & Delivery
Q: How long does shipping take?
- Processing: 1–3 business days.
- Delivery: 7–20 business days depending on destination and courier.
- A tracking number will be provided once shipped.
Q: Do I need to pay customs or duties?
No. At Ophra Studio, all customs duties and import taxes are already covered by us. You will not be charged any additional fees upon delivery. The price you see at checkout is the final amount you pay.
Q: What if my package is lost or delayed?
If your tracking shows delivered but you haven’t received your package, or if there are significant delays, please contact our support team. We will work with the courier to resolve the issue.
Returns & Exchanges
Q: What is your return policy?
- Eligible items can be returned or exchanged within 30 days of delivery if unworn, undamaged, and in original packaging.
- Custom or engraved items are non-refundable unless defective.
- Return shipping costs are typically the customer’s responsibility unless the item is defective or incorrect.
Q: What if my jewellery arrives damaged or defective?
Please contact us within 7 days of receiving your order and provide photos of the issue. We will arrange a replacement, refund, or repair at no cost to you.
Wholesale & Collaboration
Q: Can I buy wholesale or collaborate with Ophra Studio?
We welcome wholesale, dropshipping, and collaboration inquiries. Please email us with details (quantity, timeline, budget), and our team will get back to you.
Gifts & Packaging
Q: Do you offer gift wrapping?
Yes! We provide elegant packaging, and free gift wrapping is available during certain promotions.
Brand Values & Design
Q: Are your designs original?
Our designs are unique and original to Ophra Studio, inspired by Korean minimalism and niche aesthetics.
Technical Issues
Q: My coupon code isn’t working. Why?
Discount codes may have restrictions (minimum spend, expiration date, eligible items). Please double-check the terms, or reach out to us if you believe there’s an error.
Q: Why does my cart show a different price than expected?
Some discounts cannot be combined, and taxes or shipping fees may apply at checkout. Please review the final order summary carefully.
Contact Us
Q: How can I contact customer service?
- Through our “Contact Us” form.
- By email (listed on our site).
Our team typically responds within 48 hours on business days.
Stay Connected
Q: How can I stay updated on new arrivals and sales?
Subscribe to our newsletter or follow us on Instagram, TikTok, and Facebook for first access to new collections, promotions, and exclusive discounts.